If you’re a product manager starting to add user-centered design processes to product development to create more user-friendly products, consider how the product creation team will look like.

First of all, congratulations in recognizing that the revenue stream will continue as long as the customer experience is agreeable.  Just having this bit of knowledge will help you get closer to user-friendly products.  If you still don’t see why usability is important, read my post called “Poor Exp...
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